HTC Global Services (HTC) is a global provider of IT Solutions and BPO services based out of Troy, Michigan. HTC has a client base of Global 2000 customers in the Insurance market, serving P&C and L&H customers. HTC specializes in innovative and cost-effective technology services to shorten the time to market, reduce costs and improve business processes.

The Nolan Company is an innovator in service model design and contact center performance management. Through process innovation, workforce management practices, and Nolan Navigator—our specialized resource management toolset—we help carriers implement contact centers and improve contact center performance. Let us show you how we have helped other successful insurers improve service operations.